Cancellation & Refund Policy

A bin rental is a service rather than a product, so there is nothing to return. This page explains when a booking can be cancelled and how any refund is made.

Cancelling before delivery

Contact us by phone or email at least 24 hours before the scheduled delivery to cancel for a full refund or to reschedule without a service charge. For a request received less than 24 hours before delivery, we will refund the amount paid less any direct, non-recoverable dispatch or delivery cost already incurred. Once the truck has been dispatched, that completed dispatch or delivery portion is non-refundable. We will tell you the amount and basis of any deduction before processing it. This does not limit any cancellation or refund right provided by law.

Cancelling after delivery

Once the bin has been delivered, the delivery and rental service has begun and the booking is non-refundable. You may ask us to collect the bin before the scheduled pickup date, subject to route availability, but early collection does not create a prorated refund or credit for unused rental days. If a requested schedule change would create an additional cost, we will explain it and obtain your agreement before arranging the change.

If we cannot deliver

If we are unable to deliver your bin because your address is outside our service area, we will contact you and refund your booking in full.

If delivery cannot be completed because access is blocked, the placement area is unsafe or unsuitable, required space or permission is unavailable, a required permit has not been provided, or the address or instructions are inaccurate, we will contact you to reschedule. Any refund will be reduced only by a direct, non-recoverable dispatch or delivery cost already incurred, and we will disclose that cost and obtain your agreement before rescheduling. If the failed delivery was caused solely by DDM Bin Rentals, you may reschedule without charge or receive a full refund.

How refunds are made

Refunds are issued to the card used for the booking. Once we process a refund your bank usually shows it within five to ten business days, depending on the card issuer. We cannot refund to a different card or by another method.

Weight overage and other charges

Charges beyond the booking price are covered in section 4 of our Rental Terms & Conditions.

Contact

Email info@ddmbinrentals.com or call 416-288-8485.